Privacy Policy

03/09/2026

1. Introduction

Bear Canyon Computers ("we," "us," or "our") is a local custom PC building business serving customers through our physical shop and by phone and email. We are committed to being transparent about the information we collect from our customers and how we use it. This Privacy Policy applies to information collected in the course of doing business with us — in person at our shop, over the phone, or via email — as well as any information passively collected through our informational website.

2. Information We Collect

2.1 Information You Provide Directly

When you visit our shop, request a consultation, or place a build order, we may collect the following:

• Full name and contact information (phone number, email address, mailing address)

• Custom PC build specifications and hardware preferences

• Payment information collected in person (cash, card, or check)

• Any special instructions, notes, or requests related to your build

2.2 Information Collected by Phone or Email

When you contact us by phone or email to request a quote, ask questions, or arrange a build, we may retain records of that correspondence including your contact details and the nature of your inquiry.

2.3 Website Information (Informational Site Only)

Our website is used solely to showcase our work, provide business information, and allow visitors to contact us. We do not operate an online store and do not collect payment information online. Our website may passively collect basic visitor data such as IP address, browser type, and pages visited through standard web hosting analytics. We do not use this data to identify individual visitors.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your custom PC build order

• To communicate with you about your build status, parts availability, and pickup or delivery

• To provide quotes, follow-up support, and warranty assistance

• To contact you if there are questions or issues during the build process

• To maintain basic business records as required by law

• To respond to your inquiries submitted via phone, email, or our website contact form

We do not use your information for automated marketing campaigns or sell it to any third parties.

4. Payment Information

All payments are handled in person at our shop. We accept cash, credit/debit cards, and checks. Card payments are processed through a physical point-of-sale terminal. We do not store your full card number, CVV, or banking details in any digital system after the transaction is complete. Physical receipts and records are retained only as required for accounting and tax purposes.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• With parts suppliers or manufacturers if needed to process a special order or honor a warranty claim on your behalf

• With professional advisors such as accountants or legal counsel, who are bound by confidentiality obligations

• When required by law, such as in response to a court order or government request

Any third parties we work with are given only the minimum information necessary to perform their specific role.

6. Data Storage & Security

Customer records (such as build orders and contact information) may be stored in physical files, email correspondence, or basic business software on secured devices. We take reasonable precautions to protect this information, including:

• Limiting access to customer records to authorized staff only

• Securing physical files in locked storage

• Using password protection and basic security practices on business devices

While we take reasonable steps to safeguard your information, no method of storage is entirely risk-free. If we become aware of a data breach affecting your information, we will notify you promptly.

7. Data Retention

We retain customer records for as long as reasonably necessary to fulfill your order, honor any warranty, and comply with tax and legal record-keeping requirements. Build order records are typically retained for [X] years. If you would like your information removed from our records after your transaction is complete, please contact us and we will accommodate your request where legally permitted.

8. Your Privacy Rights

You have the right to:

• Request a copy of the personal information we hold about you

• Ask us to correct any inaccurate information

• Request that we delete your information (subject to legal retention requirements)

• Opt out of any future communications from us

To make any of these requests, simply contact us by phone, email, or in person at our shop. We will respond within a reasonable timeframe.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe a minor's information has been provided to us without appropriate consent, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on our website with an updated effective date. For significant changes, we may also post a notice at our shop. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:

Bear Canyon Computers

jonathan@techsupportonellc.com (833) 464-2327

116 Lake Street, Ephrata, PA 17522

BearCanyonComputers.com

Mon. - Fri. 8AM - 5PM

* By doing business with us, you acknowledge that you have read and understood this Privacy Policy.